Shipping policy

Thank you for shopping with NeckRelief Pro. We want to be fully transparent about our shipping process so you know exactly what to expect.

Processing Time All orders are processed within 1-3 business days after payment confirmation.

Delivery Time Orders are typically delivered within 7-14 business days after dispatch. Please note that delivery times are estimates and may vary due to customs processing or carrier delays outside our control.

Shipping Cost We offer free shipping on all orders. No hidden fees.

Tracking Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.

Customs & Duties For orders within the EU, no additional customs fees apply. NeckRelief Pro is not responsible for any unforeseen customs delays.

Lost or Delayed Packages If your package has not arrived within 20 business days, please contact us at kasadriz@gmail.com and we will resolve the issue promptly.